Extreme Hitch 2010

Shipping Information
All orders ship the within 24hrs. Extreme Hitch ships items from our location or your closest
regional distribution warehouse to your delivery address. This allows us an average delivery time
of 2 business days from the date your order is processed. That means we get your parts to you
fast.

We can not ship to PO Boxes, APO or FPO addresses. Free shipping does not apply to Hawaii or
Alaska or Canada. Please call for special shipping rates 720-277-7782

Free Shipping Offer
All orders over $150 receive FREE Fedex or UPS Ground shipping.***

***Larger items such as 5th wheel hitches, super Titan receivers, Rola Cargo boxes & oversized
or overweight items ship may be suject to oversized shipping charges.Items without "Buy
buttons" are not included in free shipping. Call (720-277-7782) or email
(extremehitchnj@yahoo.com) us if you have any questions.

Exchanges
If you need to exchange a product that you ordered from us please contact us via email
(extremehitchnj@yahoo.com) to work out the exchange - without any hassles or headaches.

Returns
In the event that a return is the result of an error of our company, or website - we will issue a full
credit and call tag or return label for pickup of the parts to be returned to our facility. Within 30
days of receipt of your shipment, you may request to return any of the following items for a
refund:

Any item received with missing parts or components
Any item that is defective or damaged
Freight must be prepaid to return destination; we will not accept COD shipments.

Return Procedure
A Return Authorization Number (RA) is required for any return. To request a Return
Authorization Number you may call our Returns Dept at our telephone number listed above
(Mon-Fri) from 8:30am-5:00pm (MST).

Any package returned without a Return Authorization Number (RA) will not be accepted or
credited.
Once you have received your Return Authorization Number - place this number clearly on two
sides of the exterior of your box that you are returning to us (the RA number is used to reconcile
the package that you are sending to us with your claim). Please indicate the reason for your
return of the product inside the box with the part to be returned. Include the packing slip and
wrap the package securely.
If you do not have your packing slip, please indicate the order number or the e-mail address and
name of person who placed the order, along with the reason for your return on a separate piece
of paper, and send the package the address below.

Refused items or item returned without prior notice will be subject to a 20% restocking fee.

We do not cover miscellaneous expenses including labor costs for removal and installation of a
defective part, materials, lost time or wages.

Refunds And Restocking Fees
Please note: a 20% re-stocking fee will be applied to any return that is not an error of our
company or website. We will refund to the original purchaser, less a 20% restocking fee, for all
unused items if returned with the original box, packaging, all manuals and accessories within 14
days of receipt. Note: Orignal shipping costs are non-refundable. Proof of purchase is required for
all refunds or exchanges and merchandise must be in new condition, including the original box,
packaging, all manuals and accessories. The value of missing items and/or damaged items will
be deducted from the credit amount of a return. It is the original purchaser’s responsibility to
ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the
responsibility of you the customer. We will notify you via e-mail of your refund once we have
received and processed the returned item. You can expect a refund within 14 business days of
our receipt of the product in question. Refunds will be in the same form previously accepted for
payment.